All Virgin Hair – AVH Extentions & Wigs

The quality of the hair itself is amazing, and I have absolutely no complaints about the product. Ho...The quality of the hair itself is amazing, and I have absolutely no complaints about the product. However, unfortunately, the customer service and the way we were treated during our visit left a lot to be desired.When we first walked into the shop, we immediately noticed the looks and overall attitude we received. It felt as though we were being judged or looked up and down before we had even had a chance to explain what we were there for. As customers, we should be able to walk into a business and feel welcomed, regardless of what we are wearing, how we look, or what someone may assume about our ability or willingness to purchase.We came into the store specifically because we were looking for good-quality hair, and we were genuinely interested in purchasing. While we were looking around, we asked if it would be okay for my child to take a seat. The response we received was, “That’s what it’s for.” While technically the chair may have been there for customers to sit in, the tone and delivery came across as very dismissive and unnecessarily rude. A simple, “Yes, that’s fine,” would have made the interaction completely different.There were also several moments where we felt as though we were being discouraged from purchasing certain types of hair. Rather than simply explaining the differences between the hair options and allowing us to make an informed decision, the interaction came across as though we were being made to feel that if we purchased a particular type of hair, it wouldn’t do well or that we were somehow making the wrong choice. We came into the shop looking for guidance, not to be made to feel uncomfortable about what we were interested in purchasing.What made the experience more disappointing is that we genuinely wanted to support the business. We were not there to waste anyone’s time or simply browse without any intention of buying. We were looking for quality hair and were prepared to spend our money. Unfortunately, the attitude and passive-aggressive remarks made the experience feel very unwelcoming.I want to make it clear that this review is not about the quality of the hair. The hair quality is actually what impressed me the most, and I would absolutely acknowledge that. My concern is specifically with the customer service and the way we were made to feel while shopping.To Lavonda, thank you for providing great-quality hair. I truly appreciate the quality of the product, but I sincerely hope the customer service can improve. Every customer should feel welcomed, respected, and comfortable when entering your store. You never know who is walking through your doors or how much they are prepared to spend, so making assumptions or giving customers an attitude can leave a lasting impression.I’m sharing this feedback because I believe businesses can have excellent products while still having areas that need improvement. The hair is great, but unfortunately, the experience did not match the quality of the product. I hope in the future customers can receive the same level of care and professionalism that they receive in the quality of the hair.

Drianna

August 15

Great ServiceGreat Service

Asia

August 6

Katt was so nice and helpful.Katt was so nice and helpful.

Faces

August 1

Lavanda was super helpful with everything I needed. Thank you for all of the helpful info on the cur...Lavanda was super helpful with everything I needed. Thank you for all of the helpful info on the current product offerings and what would be the best look for me. The quality of the hair is amazing and I will definitely be back!

Chris

July 29

Customer service was fast and store associate was very helpful and kind! Good quality hair as well!Customer service was fast and store associate was very helpful and kind! Good quality hair as well!

Naeema

July 28

Customer service is beyond best in class!! LaVenda is absolutely amazing. Trust and believe, she’ll ...Customer service is beyond best in class!! LaVenda is absolutely amazing. Trust and believe, she’ll take good care of you!

Qiana

July 18

Kat is amazing! Great customer service!Kat is amazing! Great customer service!

Kiki

July 15

Shopped the store today and KAT WAS AMAZING. The Wig feels amazing and nicely crafted. Kat was very ...Shopped the store today and KAT WAS AMAZING. The Wig feels amazing and nicely crafted. Kat was very knowledgeable friendly and helpful. i love wigs and weave ... Love it here. A must shop.

brenda

July 9

Amazing service ! LaVonda was extremely knowledgeable with exceptional service! High recommendAmazing service ! LaVonda was extremely knowledgeable with exceptional service! High recommend

Allison

July 2

Lavonda was very professional and great to work with.Lavonda was very professional and great to work with.

Larecka

June 16

Lavonda was absolutely excellent! Helped me find my correct hair, extremely sweet, patient, and help...Lavonda was absolutely excellent! Helped me find my correct hair, extremely sweet, patient, and help me become knowledgeable about all the hair textures! Excited to install

June 4

Excellent ServiceExcellent Service

Jumill

May 21

Lavonda is extremely courteous. She is polite and knowledgeable about her products.Lavonda is extremely courteous. She is polite and knowledgeable about her products.

Cdlc

May 2

I absolutely love All Virgin Hair Camp Creek! The quality of the hair is consistently amazing, and I...I absolutely love All Virgin Hair Camp Creek! The quality of the hair is consistently amazing, and I’ve never been disappointed. Lavonda is always so professional, helpful, and welcoming—she truly makes the experience even better. This is the only place I trust and purchase my hair from. Highly recommend for both quality and excellent customer service!

Daphne

April 7

Great selection, kind consultants, beautiful location. It was worth the drive. Lavonda went above an...Great selection, kind consultants, beautiful location. It was worth the drive. Lavonda went above and beyond.

Desiree

March 31

Customer service was okay. Hair is horrible!! I purchased it today and couldn’t even install. The ha...Customer service was okay. Hair is horrible!! I purchased it today and couldn’t even install. The hair was pretty out of the pack but once detangling it started to shed bad and tangle at the ends of the hair. This hair is truly not Brazilian natural wave at all and I feel so swindled out of my money. $502 for super dry and tangled hair. Website says 30 day guarantee money back, but my receipt says it’s final sale. Please beware when purchasing

Kadijah

March 28

Lavonda was absolutely amazing! The service was so elite and the space is absolutely gorgeous. Every...Lavonda was absolutely amazing! The service was so elite and the space is absolutely gorgeous. Everyone was so personable and easy to talk to. I don’t get bundles very often so I am super novice to this and Lavonda explained everything and ensured the hair is quality and will last, even showed me how to pretreat the hair before install! I will definitely be back to AVH!

Kaylah

March 18

Great customer service. In & out less than 10 min with TytianaI had an opportunity to experience LaV...Great customer service. In & out less than 10 min with TytianaI had an opportunity to experience LaVonda and her energy was nothing less than AMAZING!! She took the time to inform myself, my mom & my niece of their new and upcoming look. Lavondra's personality was top tier & I've been shoping with AVH for years it was a pleasure to meet one of the faces behind the brand

vilee

March 18

Amazing first impression, great service, truly interested in helping.Amazing first impression, great service, truly interested in helping.

Paris

March 17

LaVonda was extremely helpful. She took the time to answer all of my questions and was very knowledg...LaVonda was extremely helpful. She took the time to answer all of my questions and was very knowledgeable.

Dominique

March 17

Lavonda was amazing!!!! I was able to come into the CampCreek location to remedy my order. Her custo...Lavonda was amazing!!!! I was able to come into the CampCreek location to remedy my order. Her customer service was top notch and the care she took to educate and ensure I was satisfied with my purchase…thank you!

Margaret

March 16

Lavonda was exceptional! Very helpful and patient with me! I’ll definitely be back!Lavonda was exceptional! Very helpful and patient with me! I’ll definitely be back!

Jameka

March 10

I had a wonderful experience at All Virgin Hair thanks to Lavonda. She truly went above and beyond t...I had a wonderful experience at All Virgin Hair thanks to Lavonda. She truly went above and beyond to help me. Not only was she professional and knowledgeable, but she also went out of her way twice to make sure I was taken care of and that everything was exactly what I needed.It’s rare to find someone who is both patient and genuinely committed to great customer service. Lavonda made the entire experience smooth and pleasant, and I really appreciate the extra effort she put in to help me.If you’re visiting All Virgin Hair, I highly recommend asking for Lavonda. She’s amazing!

Renisha

March 10

Lavondra from Atlanta was instrumental in helping me receive my hair on time before my hair appointm...Lavondra from Atlanta was instrumental in helping me receive my hair on time before my hair appointment! She personally escalated the issue and hand delivered the bundles to me. She really provided A1 customer service from end-to-end!

Kapri

March 4

Lavonda was absolutely amazing, she really took her time to explain the differences in the types of ...Lavonda was absolutely amazing, she really took her time to explain the differences in the types of hair that they offer and made sure that I chose the best option to fit the style and maintenance I was looking for. Would highly recommend and will definitely be back!!

jasmine

February 27

I've purchased hair from All Virgin Hair off and on over the last 10 years and have never had a comp...I've purchased hair from All Virgin Hair off and on over the last 10 years and have never had a complaint about the quality of their hair. The hair has always served its purpose for me.I want to give a special thanks to Lavonda for going above and beyond to take my online order, that I made in the 11th hour on a Friday, when I needed the hair for a early Saturday morning appt...she made provisions for me to pick the hair up after business hours. Customer service @ its finest!

Shon

February 9

Ms.Lavonda is amazing! Very sweet and knowledgeable!! Her customer service alone has made me a custo...Ms.Lavonda is amazing! Very sweet and knowledgeable!! Her customer service alone has made me a customer for life!!

Akila

January 26

Rude , distasteful , and can’t run hand through hair to see the actual texture of the hair ,& I aske...Rude , distasteful , and can’t run hand through hair to see the actual texture of the hair ,& I asked if she had any hair that would fit my budget she completely ignored me as if I wasn’t even standing there I do not recommend but I did go right up the road to 7 daughters beauty and they had great service and hair and I got 4 bundles for cheaper than the 3 bundles I would have gotten there

Sade

January 20

I had a great experience. Lavonda was very helpful. She asked me what I wanted and showed me my opti...I had a great experience. Lavonda was very helpful. She asked me what I wanted and showed me my options.

Angela

January 20

When i first entered the store I was not greeted. The associate was texting on the phone 5 mins befo...When i first entered the store I was not greeted. The associate was texting on the phone 5 mins before she acknowledged me then when she did acknowledge me she was very much rude and when she went and got the bundles she wouldn’t let me feel them and when I told her that i was trying to spend 245$ she straight ignored me. I do not recommend this place at all

Nikoma

January 20

I've been wearing AVH bundles for a while now, so I've always been able to vouch for the quality. La...I've been wearing AVH bundles for a while now, so I've always been able to vouch for the quality. Lavonda helped me with my purchase today to refresh my look, and she couldn't have been more pleasant to work with. Such a wonderful shopping experience! I will be returning.

Morgan

January 19

Call them all you want. Email them all you want. They'll even confirm you'll receive your package on...Call them all you want. Email them all you want. They'll even confirm you'll receive your package on the date you need, but don't expect your order to arrive on time. I paid $50 for express shipping and took extra measures to make sure it'd arrive on time, yet it didn't. And they refused to give a refund for the inconvenience. I would NEVER recommend ordering from them – go elsewhere.

Aデビー

January 15

This will be the last time I order from this company. I recently placed an order for the Amazon body...This will be the last time I order from this company. I recently placed an order for the Amazon body wave clip ins. Let me just say immediately I noticed the poor quality. I couldn’t even run my fingers through the hair and it came “pre tangled”. It also felt like someone had put grease or some sort of product on the hair. It was a complete mess. I’ve sent emails asking about how to return to get a refund but I’m not getting a response. I won’t be placing anymore orders. The customer service lacks in proper communication. Don’t bother.

Joi

January 8

Lavonda was amazing!!! Wonderful customer service. Thank you!Lavonda was amazing!!! Wonderful customer service. Thank you!

Natasha

January 7

Latonya

December 17

Lavonda was such a great help today. Seamless transaction, extremely professional, and encouraging w...Lavonda was such a great help today. Seamless transaction, extremely professional, and encouraging with things we discussed in my short visit. I will be back (:

Tatyana

December 16

Lavonda was welcoming and helpful. The hair is always top quality, and the service is awesome! Thank...Lavonda was welcoming and helpful. The hair is always top quality, and the service is awesome! Thank you for years of consistency.

Carla

December 13

Very timely, professional service! Will be back!Very timely, professional service! Will be back!

Ciarra

December 10

Felecia

December 3

Lavonda was amazing she provided excellent customer service .Lavonda was amazing she provided excellent customer service .

Jillian

September 17

Went to this place 5:25, rang the doorbell / drove from Alabama, nobody came to the door, nobody ans...Went to this place 5:25, rang the doorbell / drove from Alabama, nobody came to the door, nobody answered the phone - nothing, camp creek location

Sarah

September 6

What a great experience! This store is wonderful and the quality of the product is on another level....What a great experience! This store is wonderful and the quality of the product is on another level. I was in a rush and the store associate took extra care in helping me find the right product and even provided a video to my stylist to ensure that I would be able to achieve my desired look. Just awesome service. I would highly recommend.

Toni

August 16

I have been a customer for 7 years. I love All Virgin Hair. The hair quality is great. The location ...I have been a customer for 7 years. I love All Virgin Hair. The hair quality is great. The location is clean. They keep record of my prior purchases which makes it easy for future purchases. Lavonda was so helpful and friendly. I would definitely recommend.

Adrian

August 13

Lavonda was extremely helpful and the hair was beautiful!Lavonda was extremely helpful and the hair was beautiful!

sefra

August 6

Shopping experience was excellent. Malaysian Body Wave was not as expected- shedding and matting, I ...Shopping experience was excellent. Malaysian Body Wave was not as expected- shedding and matting, I threw it away. I will not purchase here again.*********************************************Response to owner's reply 8.5.2025Response appreciated.This establishment did sell that texture when I purchased it. Naturally I threw away the sales receipt when I discarded the extensions.Great to know you've stopped selling it!Excellent decision for quality control. 👏✨️

August 5

Lavonda was great it was my first time buying hair and she explained everything and she even convinc...Lavonda was great it was my first time buying hair and she explained everything and she even convinced my mom to let me get what I wanted

Zoë

August 1

Lavonda was very helpful! Love the hair!Lavonda was very helpful! Love the hair!

Paige

August 1

This visit was a beautiful experience! Lavonda helped me out and had me in and out! Service was grea...This visit was a beautiful experience! Lavonda helped me out and had me in and out! Service was great i would definitely come back!

Faith

July 31

Lavonda was extremely helpful and courteous. She even came off her break to assist. Thank you, I wil...Lavonda was extremely helpful and courteous. She even came off her break to assist. Thank you, I will be back

Hydrate

July 30

The only hair store I buy hair from in Atlanta! Amazing quality!The only hair store I buy hair from in Atlanta! Amazing quality!

Haley

July 28

Best hair I bought thus far!!!Best hair I bought thus far!!!

Linda

July 28

I brought 3 bundles of natural wave. The 14 inch bundle after shampooing it looks like this picture....I brought 3 bundles of natural wave. The 14 inch bundle after shampooing it looks like this picture. This is the bundle. The hair holds a curl and feels good . I gave four stars because I paid extra for curly hair but received a straight bundle .Update my hair is giving !! I love my bundles .

Montrice

July 25

Lavonda provided excellent customer service and she is very knowledgeable about the products they pr...Lavonda provided excellent customer service and she is very knowledgeable about the products they provide.

Jillian

July 23

Lavonda was so helpful.. I love getting hair from All Virgin.. Today I got Brazilian Natural Wave !Lavonda was so helpful.. I love getting hair from All Virgin.. Today I got Brazilian Natural Wave !

KEDRA

July 18

Lavinia was great and informativeLavinia was great and informative

Jennifer

July 18

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